Advancing Analytics Health

Services

Client: Providence Health & Services | Industry: Healthcare | Wheelhouse Partner Since: 2013

The Mission

Develop and implement a comprehensive analytics strategy for the nation’s third largest not-for-profit health system, which serves 513,000 members and 82,000 caregivers through a complex network of 150 websites, web applications, and mobile applications.

The Road Map

Audit and inventory every analytics instance in the system, including all accounts, views, filters, goals, and events across more than 215 domains
Develop system-wide analytics strategy, identifying and mapping Providence’s business objectives to key performance indicators (KPIs)
Develop platform-agnostic global analytics plan to track, measure, and report KPIs
Develop integrated tagging specifications and implementation plans to ensure KPIs could be tracked and measured on both a site-specific and system-wide basis

Our

Partners

Words

You guys really go the extra mile. The Wheelhouse team is skillful and great to work with -- and when I have emergencies, you go above and beyond to be available.
Madelyn Mills, Providence Health Services

The Results

Accurate, actionable analytics data that is routinely used to answer key business questions on a site-specific and system-wide basis
Clear understanding of traffic attribution, visitor flow, engagement, and conversion behavior throughout the Providence ecosystem of websites, web apps, and mobile apps
Consistent, system-wide event schema on every property

Interested in Partnering with Wheelhouse?

We work with organizations who help us facilitate our twin mission: to be the best place to work and the best partner for out clients. Our client partners typically:

See us as a strategic partner, not just a vendor
Commincate cleatly but kindly, especially under pressure
Look out for us, just like we'll look out for them

If you'd like to learn more, give us your details and we'll be in touch soon!