Director of Client Experience
W/ since December 2017
Liz leads the Client Experience team at Wheelhouse DMG, ensuring the design of processes and systems that deliver great experiences for both clients and team members. She coordinates the workflows between practices for all client projects, ensuring clients receive a unified message and benefit from synergy between the teams. Professionally, she’s passionate about helping internal teams and client teams function more smoothly, whether that’s optimizing a process, helping to modify tools and means of communication, etc. She feels most successful when she can help clients and teams be more successful in the same amount of time within their roles.
“I love that Wheelhouse values generosity – this is a unique trait for a client service business! They are generous with their time and resources with both clients and employees!”
After graduating from Northwest University with a BA in Business Management and Marketing, Liz started down the path of digital marketing – which ultimately led her to project management. As a project manager, she’s worked in various client service agencies, which gave her a wide breadth of digital marketing experience. Prior to Wheelhouse, Liz worked as a program manager at Merkle, leading digital measurement strategy and analytics alongside the Windows Devices Group e-commerce team at Microsoft.
Liz is a runner who loves the marathon and half marathon distances! When not running, she’s usually paddle boarding with her dog (who stands at the front of the board like the captain of a ship), backpacking with her husband, or volunteering at an animal wildlife hospital. Liz loves sharing her passion for an active lifestyle and tries to bring as many people as she can along on the journey.
Have you met everyone?
Meet the rest of our team
As a Client Experience Manager at Wheelhouse DMG, Melanie creatively approaches every project to raise the level of communication across teams and optimize the client’s engagement.
Trenton loves anything thrill-seeking, nerdy, or related to data analytics. He also enjoys being a Digital Strategist and helping clients achieve business initiatives.
Joe is drawn to digital marketing out of a deep and broad interest in effective communication. As a Digital Services Manager, Joe collaborates closely with team members and clients to execute on digital strategy initiatives.
Originally from Arizona, Julian loves watching the Seattle Sounders compete for another MLS cup and helping clients understand their data as a Senior Web Analyst.
Originally from Pittsburgh, Michelle is one of our Digital Advertising Analysts in the Richmond, VA office. Michelle comes from a traditional advertising agency so enjoys finding new creative ways to solve client problems. You’re likely to find her kayaking the James River or going to see live music.
As our Business Development Manager, Scott is consistently improving our Wheelhouse business development program while simultaneously operating as an integral part of every client relationship. When he’s not at work he juggles multiple sports, as a triathlete and competitive runner.
Imported from Richmond, VA, Chelsea is a Paid Search Analyst at Wheelhouse DMG. Always on the hunt for unique methods to solve client problems, Chelsea’s listening skills and strong use of narrative helps clients reach their goals and beyond.