Director of Client Experience
W/ since December 2017
Liz leads the Client Experience team at Wheelhouse DMG, ensuring the design of processes and systems that deliver great experiences for both clients and team members. She coordinates the workflows between practices for all client projects, ensuring clients receive a unified message and benefit from synergy between the teams. Professionally, she’s passionate about helping internal teams and client teams function more smoothly, whether that’s optimizing a process, helping to modify tools and means of communication, etc. She feels most successful when she can help clients and teams be more successful in the same amount of time within their roles.
“I love that Wheelhouse values generosity – this is a unique trait for a client service business! They are generous with their time and resources with both clients and employees!”
After graduating from Northwest University with a BA in Business Management and Marketing, Liz started down the path of digital marketing – which ultimately led her to project management. As a project manager, she’s worked in various client service agencies, which gave her a wide breadth of digital marketing experience. Prior to Wheelhouse, Liz worked as a program manager at Merkle, leading digital measurement strategy and analytics alongside the Windows Devices Group e-commerce team at Microsoft.
Liz is a runner who loves the marathon and half marathon distances! When not running, she’s usually paddle boarding with her dog (who stands at the front of the board like the captain of a ship), backpacking with her husband, or volunteering at an animal wildlife hospital. Liz loves sharing her passion for an active lifestyle and tries to bring as many people as she can along on the journey.
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Meet the rest of our team
Dallas is a Washington native and Paid Search Analyst. He is also a big fan of the values-based culture at Wheelhouse DMG and appreciates the genuine positivity that permeates the office, creating not only fantastic work for the clients but fantastic relationships, as well.
A recent Seattle transplant from Virginia, Taylor is a Senior Paid Search Analyst and avid drummer. He enjoys helping clients exceed the goals they’ve set for their programs.
Sunni is an Associate Team Lead at Wheelhouse, with a passion for digital storytelling. A Seattle native and PNW lover at heart, they love snowboarding, soccer, coffee, and hunting for the best gluten-free food in the city. They also like travel, top-shelf bourbon, and the perfect avocado.
As our New Client Experience Manager, Scott is consistently improving our Wheelhouse business development program while simultaneously operating as an integral part of every client relationship. When he’s not at work he juggles multiple sports, as a triathlete and competitive runner. Perhaps those long runs are where he finds time to indulge his love of country music. If you can catch him, you can ask him.
Liz is the Director of Client Experience at Wheelhouse DMG, coordinating the workflows between the Digital Strategy, Analytics, and Engineering practices, so that things run smoothly. When she’s not in the office, she’s probably training for another marathon or paddle-boarding with her dog.
Makena is a Paid Search Analyst and general digital marketing enthusiast. You’re also likely to find her at a farmers market trying something new and interesting.
Shawn provides versatile support to both Digital Strategy and Digital Advertising clients. Whether it’s through content creation, technical SEO audits, keyword performance analysis or paid search bid optimization, Shawn seeks to help clients actualize their digital strategies in a way that brings them joy.