How Lighthouse search intelligence transformed declining healthcare content into a patient acquisition engine.
THE CLIENT – PROVIDENCE HEALTH & Services
Providence Health & Services is a not-for-profit healthcare system, operating 51 hospitals and over 1,100 clinics across seven U.S. states.
Our Results
19%
Year-over-year organic traffic growth (reversing 68% decline)
90%
Of new organic traffic from Lighthouse-informed content briefs (only 25% of all new posts)
1,135
Patient actions generated year-to-date 2025 (appointments, calls, leads)
Challenge
Providence faced a catastrophic 68% traffic decline, threatening patient acquisition
Providence’s content team faced a crisis that extended far beyond traffic metrics. Their highest-performing content piece had lost 86% of its traffic, bounce rates indicated content wasn’t meeting visitor needs, and volatile traffic patterns made strategic planning nearly impossible across their multi-state healthcare system.
The underlying issue was clear: content strategy was disconnected from both search engine requirements and patient search behavior. Traditional keyword research approaches couldn’t reveal the full scope of missed opportunities or provide the granular insights needed to compete in an increasingly complex healthcare search landscape.
The challenge intensified as Google rolled out AI Overviews to over 70% of Providence’s target healthcare keywords, dramatically increasing zero-click searches and threatening to further erode organic traffic. Providence needed a fundamentally different content optimization approach, one that could analyze the massive search ecosystem at scale, identify precisely where optimization efforts would drive the greatest patient impact, and succeed even as search behavior fundamentally shifted.
Approach
Proprietary Search Intelligence Reveals Hidden Patient Acquisition Opportunities
We leveraged Lighthouse, our enterprise-scale search intelligence platform, to achieve unprecedented visibility into Providence’s content performance. Lighthouse analyzed over 44,000 unique keywords, 40,000 competing websites, and 135,000 pieces of content, identifying 12 million monthly searches where Providence ranked in “striking distance” that we could quickly optimize.
This analysis revealed something remarkable: Providence’s underperforming “9 Signs Your Stomach Pain Isn’t Normal” article ranked for 3,548 keywords representing nearly 6 million monthly searches, revealing massive untapped potential invisible to traditional analytics. Through semantic clustering, Lighthouse revealed patients weren’t searching for condition names but describing their experiences; pain location, timing, and accompanying symptoms. The platform processes complete SERP data at scale, identifying relationships between keywords that reveal natural user intent patterns other tools miss. This insight shaped our strategy: instead of comprehensive pages covering broad conditions, we created tailored symptom-specific content, informed and reviewed by Providence gastroenterologists, that aligned with actual patient search behavior.
Armed with these insights, we created the Wheelhouse Content Brief framework: a combination of Lighthouse’s search intelligence with competitive analysis and patient-centric content structure. Lighthouse revealed specific recovery opportunities: which sections to expand, which keywords to target, and which content gaps to fill with supporting articles. We implemented targeted refreshes guided by Lighthouse data, then created new spoke content addressing the specific keyword clusters the platform identified.
Outcomes
Providence achieved 19% growth and 1,135 patient actions
Providence not only recovered from their traffic crisis but achieved sustained year-over-year growth with stabilized traffic patterns. The Lighthouse-informed content strategy proved remarkably efficient: content developed using Wheelhouse Content Briefs represented only 25% of all new posts but generated 90% of new organic traffic, demonstrating the power of comprehensive search intelligence over volume-based approaches.
Beyond traffic metrics, patient engagement transformed dramatically. The blog generated 1,135 patient actions (appointments, phone calls, leads, and health risk assessments) year-to-date in 2025, a 35% increase from the previous year.
Lighthouse’s ongoing intelligence continues to guide optimization, revealing new opportunities as search behavior evolves and validating that proprietary technology provides competitive advantages impossible to achieve through conventional tools. For Providence, access to enterprise-grade search intelligence at scale made the difference between content that serves organizational goals and content that drives measurable patient acquisition.
